Editorial e-mail and postal address
The easiest route is an e-mail to info@ducatbet.online. If you prefer a letter, our address is:
ducatbet.online editorial team
Panská 12, 811 01 Bratislava
There are no other channels. This site has no phone line and no chat – so if someone reaches out to you in our name some other way, it isn't us.
What to send us: errors and stale data
You help most when you catch a gap between our text and reality. Typical cases:
- an entry in the spec sheet on the home page no longer holds, for example the home-screen icon now behaves differently or the studio list in the lobby has changed,
- a page has a typo, a dead link or a table that renders badly on your phone,
- a sentence strikes you as unclear or misleading.
In your message, mention the page, your phone and browser, and when you noticed the difference. A screenshot is welcome but optional.
We compare every report with what the Dukat.bet code and API show publicly at that moment. If it checks out, we fix the text and update the check date.
One note on the do-it-yourself tests. If something fails, first try another browser or switch off data saver. If the problem shows up everywhere, that is valuable to us. If it happens in one browser only, tell us anyway – that difference belongs in the spec sheet too.
Don't expect playing tips or win predictions from us. We simply have no honest answer to questions like that.
When to go straight to Dukat.bet support
ducatbet.online does not run the casino. We can't see into your account and can't step into any transaction.
For the following, contact Dukat.bet support through the options listed on the official site:
- logging in, passwords and account settings,
- deposits and withdrawals,
- identity checks and documents,
- bonus or cashback crediting.
A general outline of the offer is in the offer terms summary, though the operator's own wording always wins.
Before you hit Send
Please leave passwords, card numbers and copies of ID out of your e-mail. We don't need them to correct a text, and they would only travel further than necessary.
We can't promise a reply time, but every message gets read. How we handle the e-mails you send is described on the privacy page.
If you are writing because gambling is getting out of hand, don't wait for us – read our responsible gaming advice and talk to a professional.